Contract

ShinyStat™ - Frequently Asked Questions

• Invoicing and activation
  • How is the invoice sent?
  • The invoice has not been received. Can I ask for a new one?
  • The payment has been made, but the service has not been activated yet.
  • How do I install the service?
  • In case of a page with frames, where should I insert the ShinyStat HTML code?
• Contract
  • Is it possible to track more than one site with only one account?
  • Which is the maximum number of page views in the Free version?
  • What happens once I have reached the maximum limit of page views in one month?
• Renewal and Upgrade
  • How can I renew the service?
  • How can I upgrade the service?
  • If I decide to upgrade the service, how is the cost calculated?
  • Why is a 'Possible limit exceeding' e-mail sent?
  • Is it possible to swap from the ShinyStat Free version to ShinyStat Pro and Business without losing any historical data?
• Icons and Counters
  • How can I make the ShinyStat icon/counter invisible on the web pages?
  • Is it possible to insert a start value for the counter?
  • Why does an icon 'error' appear on my web page?
• Pages and Dynamic Pages
  • Why URL '/index.html' and '/' are indicated in the 'Requests per page' section? How is the homepage indicated?
  • Why page 'Unknown' is indicated in the 'Requests per page' report?
  • Do ShinyStat PRO and Business allow you to monitor all the web site pages via one single account?
  • How can I track the dynamic pages (CGI, PHP, ASP, etc.)?
  • The visits are not retrieved in all web pages. Why?
• Referrer
  • Why are the data in the Referrer report not updated or why does the message 'No referrer' appear?
• Password
  • How can I protect the display of my report pages with a password?
  • How do I retrieve a forgotten password?
  • How can I change my password?
• Top Sites
  • Which criteria are used to compile the ShinyStat 'Top sites' listings?
  • What data are displayed in the Top Sites section?
  • A category change has been requested. When will the change occur?
  • Why can a web site disappear from 'Top Sites' Categories without warning?
• Data measurement
  • Why does ShinyStat stop measuring data?
  • Can I change the URL without loosing the retrieved data?
  • Why does the weekly report display all data as 0?
  • How can I measure the requests to files on the web site (PDF, ZIP etc)?
  • How can I exclude my own accesses from reports?
  • The option: 'Exclude this computer from reports' is active, but it seems not to work. Why?
  • My Log Analyzer statistics are different from ShinyStat statistics. Why?
• Other questions
  • What does 'Multi-account' means?
  • Why do I receive e-mails from ShinyStat™?
  • Why do I receive identical e-mails from ShinyStat at the same time?
  • Why do I not receive the weekly report by e-mail?
  • How can I delete an account?