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Data measurement
Data measurement
Why does ShinyStat stop measuring data?
Can I change the URL without loosing the retrieved data?
Why does the weekly report display all data as 0?
How can I measure the requests to files on the web site (PDF, ZIP etc)?
How can I exclude my own accesses from reports?
The option: 'Exclude this computer from reports' is active, but it seems not to work. Why?
My Log Analyzer statistics are different from ShinyStat statistics. Why?
ShinyStat™ - Frequently Asked Questions
Invoicing and activation
How is the invoice sent?
The invoice has not been received. Can I ask for a new one?
The payment has been made, but the service has not been activated yet.
How do I install the service?
In case of a page with frames, where should I insert the ShinyStat HTML code?
Contract
Is it possible to track more than one site with only one account?
Which is the maximum number of page views in the Free version?
What happens once I have reached the maximum limit of page views in one month?
Renewal and Upgrade
How can I renew the service?
How can I upgrade the service?
If I decide to upgrade the service, how is the cost calculated?
Why is a 'Possible limit exceeding' e-mail sent?
Is it possible to swap from the ShinyStat Free version to ShinyStat Pro and Business without losing any historical data?
Icons and Counters
How can I make the ShinyStat icon/counter invisible on the web pages?
Is it possible to insert a start value for the counter?
Why does an icon 'error' appear on my web page?
Pages and Dynamic Pages
Why URL '/index.html' and '/' are indicated in the 'Requests per page' section? How is the homepage indicated?
Why page 'Unknown' is indicated in the 'Requests per page' report?
Do ShinyStat PRO and Business allow you to monitor all the web site pages via one single account?
How can I track the dynamic pages (CGI, PHP, ASP, etc.)?
The visits are not retrieved in all web pages. Why?
Referrer
Why are the data in the Referrer report not updated or why does the message 'No referrer' appear?
Password
How can I protect the display of my report pages with a password?
How do I retrieve a forgotten password?
How can I change my password?
Top Sites
Which criteria are used to compile the ShinyStat 'Top sites' listings?
What data are displayed in the Top Sites section?
A category change has been requested. When will the change occur?
Why can a web site disappear from 'Top Sites' Categories without warning?
Data measurement
Why does ShinyStat stop measuring data?
Can I change the URL without loosing the retrieved data?
Why does the weekly report display all data as 0?
How can I measure the requests to files on the web site (PDF, ZIP etc)?
How can I exclude my own accesses from reports?
The option: 'Exclude this computer from reports' is active, but it seems not to work. Why?
My Log Analyzer statistics are different from ShinyStat statistics. Why?
Other questions
What does 'Multi-account' means?
Why do I receive e-mails from ShinyStat™?
Why do I receive identical e-mails from ShinyStat at the same time?
Why do I not receive the weekly report by e-mail?
How can I delete an account?